Privacy Policy

Exchange and refund policy

Exchange and refund policies 

Refund Policies 

Our brand Ténéré does not refund; only exchanges are possible if the conditions are met.

By having ordered from Ténéré, you have the opportunity to exchange your product with another model in the only case or size, the color does not suit your order, or you have received another product that does not correspond with your order in this case the costs of changes are at our expense, if the size and color suits your order but you want to change it, with another size or color and the sales manager confirms the availability of the product in question, the exchange fee will be charged to the customer, You have a deadline of 72 hours, from the date of receipt of your order, to return any item that would not suit you, and request the exchange of it. The product must then be returned within 24 hours.  To ensure the tracking of your package, it is recommended to make this return in yalidine express (package tracked with signature on receipt) in perfect condition, in its original packaging undamaged, and accompanied by all its accessories. Otherwise, you will lose your trading rights and the product will be returned to you at your expense. In advance, any withdrawal must be validated by our customer service. Get your phone number and product reference and contact customer service by email at Tenere.concept or by phone at 0560910301